I am a highly motivated, innovative, Business & Design Strategist, with expertise in provoking new thinking, while inspiring actionable and positive change.
Cape Town born, I grew up and was educated in the UK. I am a well-travelled, social and dynamic individual with a background stemming from eCommerce Start Ups to FTSE100 transformations programmes.
Always one to challenge the norm, I’ve been fortunate enough to work on market-leading projects and engage with world renowned organisations - helping business leaders to define their future firepower through the delivery of creative and commercial, business, service and experience strategies.
This highly successful track record has seen me deliver high-pressure, highly-complex, business, service and customer innovation projects, using a combination of robust design-based thinking, change management, business alignment and technology implementation. Helping companies to continually tackle challenges and unlock new value.
Lone solider or team member, I work regularly with both large corporate organisations and smaller start-ups, both embedded within the team or as an external delivery partner. Here’s a brief introduction to some of the recent projects I’ve been engaged on.
"Ross worked with me for 6 months helping to shape our approach to journey mapping. Ross was a great asset to the team and has an excellent knowledge of customer experience and differing service design techniques. Ross was brilliant at being able to 'keep things simple' whilst still creating visually appealing designs that were very well received by stakeholders. Ross was a pleasure to work with; always cool under pressure and great fun. I would not hesitate in recommending him. I hope I get the opportunity to work with Ross again"
Marketing Transformation Manager
It has been a real pleasure to work with you. You have brought a huge amount of skill and experience to the table. You have worked tirelessly, going above and beyond to design and deliver a process and methodology that we can work with going forward. The training you delivered was well received by my teams and the business…"
Senior Data & Decisioning Manager
"There are no edges to Ross - what you see is what you get. His open, honest approach coupled with his expertise and ability to deliver makes him brilliant to work with from a clients perspective. He easily integrates into established teams and is always looking to create solutions to problems to drive projects forward. It's this restlessness which makes him such a valuable asset to large scale businesses that find it tough to move at pace. He has much to share and does so with clarity and expertise - helping clients manage stakeholders by making the complex simple. A great person to have around and a great professional to have in your team"
Senior Marketing & Planning Manager
"When it comes to that special blend of ability, effort, and a good-natured chilledness, Ross is the boss. Calm under pressure and always able to deliver, Ross is a great designer, communicator, and collaborator. I'd put him in any team without hesitation"
Chair of the IA / Strategy at Facebook
Always on the lookout for new challenges, forward-thinking projects and good coffee… feel free to get in touch!